FAQs

UPDATED DUE TO COVID-19 AND NATIONAL RESTRICTED MOVEMENT ORDER

Due to disruptions from COVID-19 and potential shipping carrier delays, there’s a chance your package may not arrive on the originally estimated date. We are currently only able to ship to Hong Kong, Japan, Singapore and United Kingdom.

Please consider supporting us by purchasing digital stickers and printables instead. Thank you!


IMPORTANT:
Please visit our Shopee Malaysia store if you are based in Malaysia!
Visit us at shopee.com.my/luckyfattyco or look for “luckyfattyco” in the Shopee app.

How long will my order take?

Processing time typically takes 2-5 7-14 business days (excluding weekends and Malaysian public holidays) and orders are usually dispatched between Mondays to Wednesdays. We are trying to collate as many orders as possible minimize the need to visit the PO in an effort to flatten the curve.

This does not include the shipping and delivery time.

What are the Estimated Shipping Times and Shipping Policies?

Due to disruptions from COVID-19 and potential shipping carrier delays, there’s a chance your package may not arrive on the originally estimated date. We may be experiencing significant delays in mail and parcel services to China, Hong Kong, Macau, United States, Canada, parts of Europe and the Middle East.

Malaysia: 2-5 business days
Asia Pacific: 1-2 weeks
North America: 2-3 weeks
Europe: 2-3 weeks
Australia, New Zealand and Oceania: 2-3 weeks
Latin America and the Caribbean: 4-5 weeks
Sub-Saharan Africa: 4-5 weeks

IMPORTANT NOTE: Due to Canadian custom delays, shipping to Canada may take longer (up to 2-3 months). Update (March 2019): The custom delays in Canada may no longer apply and estimated shipping times is similar to North America.

How is my order shipped?

All orders are shipped via Pos Malaysia (national postal service). Domestic orders are sent by a local courier service. International orders are shipped using Registered Air Mail and may take 2-5 weeks depending on your location.

We are not responsible for incorrect shipping address as we will ship to the address provided. Therefore please ensure that your mailing information is accurate and spelled correctly.

How much is shipping?

We offer FLAT RATE shipping:

  • Malaysia – US$2
  • Rest of the world – US$5

We also offer FREE SHIPPING WORLDWIDE when you purchase US$35 and up in a single checkout!

What is the Checkout Currency on this site?

luckyfatty.com is an online store based in Malaysia and all items on the website are priced in United States Dollar (USD / US$).

What is the difference ordering on this website vs Etsy?

Both are awesome platforms but here are some key differences between the two:

  • Prices are cheaper on this website as the seller fees are not as high.
  • Most special sales such as pre-orders or bundles are sold on our website.
  • Etsy offers a consolidated way to shop between different Etsy stores.

What Payment Methods do you accept?

We accept all major credit card payments made through PayPal.

Do I need a PayPal account to make payment via PayPal?

No, you do not. You can use your debit/credit card to make payment as per normal. PayPal is a payment gateway service.

What is your Cancellation Policy?

You may cancel your order within 12 hours of purchase. Please email us at orders@luckyfatty.com if you cancelled your order.

What is your Refund Policy?

We do our best to represent the item as accurately as possible and take a lot of care in making and packaging each item. We generally do not offer refunds unless the item is extremely defective and proof or evidence of the defect is presented within 24 hours of its arrival.

All damaged or defective goods must be returned in its original, unworn or unused condition within 14 days of its arrival.

All SALE / DISCOUNTED ITEMS are FINAL and no returns or refunds will be accepted. This includes items sold with discount codes.

Do you do Wholesale or Consignment Orders?

Yes, we do. Please write in to contact@luckyfatty.com with the details of your order and we will get back to you as soon as possible. Alternatively, you can fill out the Contact Form on this site too.